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Salon Manager- Qatar

Customer Service

5 to 10 Years

Qatar

August 11 2021

Company : Kozma & Kozma

Employment Type : Full time

Company Details : Every detail of our salon, comes from our heart. We are passionate about serving our customers.

When you visit our salon, you can expect a great experience. We offer quality services, using the best products, and a skilled, experienced and friendly team. Oh- and a few complimentary surprises to make you smile, like a scoop of candy or a gourmet coffee.

We were established in 2007, by the name of Glow American Salon. We are two Americans from Oregon State- Hillary and Mike Kozma. And we also own and manage Kozma & Kozma. We are a husband and wife team! Hillary is a retired senior hair stylist, and focuses on running the business. She is very creative and applies this to all areas of the business. Mike works hard behind the scenes to run the business (we call him the wizard of oz). He is an analytical visionary who is constantly dreaming of how to take the company to the next level. Hillary & Mike have an incredible amount of love for this company. The salon team are like family. Together, anything is possible!

As you browse our service menu, you will learn that we are Naturally Curly Hair experts. We are the first and only curly hair salon in dubai and in the region. We have our own special method, The Kozma Curl Method. We have lots to say about curly hair, so curlies, please make sure to visit our Curly Hair page!

We confess. We do things a bit differently at Kozma & Kozma. We are not your mainstream salon, nor do we want to be. Consider us a rebellion against the generic. We were the first of its kind in the region. After the doors opened for business, we quickly established a great reputation for excellent services and customer, and we have worked hard to maintain that reputation. Our future vision is to continue to grow and improve, and expand in the region and internationally. Always forward thinking, we believe in continuously evolving, improving and re-inventing.

At the end of your visit, you will no doubt glow from the inside, out.

Job Description

Responsibilities:  
Increase gross profit and net profit.
Ensuring frontdesk, stylist & beauticians are giving great customer service and doing amazing work to ensure clients satisfaction.
Increase clients satisfaction.
Reduce clients complaints.
Increase clients retention.
Increase clients referrals.
Increase Retail Sales per visited client.
Increase average service sales receipt per client.
Ensuring salons are always presentable and be rated 5 Star to further enhance clients experience.
Responsible for setting staff targets and KPI’s based on the objective profit.
Management of salon assets and inventory.
Recruitment of salon, frontdesk, stylists & beauticians.
 
Required Competencies:
Leadership & Management skills: Lead and manage the existing salon staff to focus on client experience, client satisfaction, client retentions, and sales goals.
Great Customer Service & Customer Experience Background: Ensuring we provide amazing customer service and quality service to Wow our customers.
Performance Management Experience: Management of salon staff performance reviews and implement ways to increase performance.
Persistent: Ability to get the salon team to meet their sales targets.
Sales skills: Ability to train and coach staff on how to sell retail and Add ons.
Metrics & Data driven: Need to be good at analyzing data & metrics and make decisions based on that to meet the objectives.
P&L: A very strong understanding of P&L statements and the ability to plan and react with impactful strategies.
Accountable & Responsible

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